Media Releases

Big 5 Banks under pressure to differentiate on customer satisfaction and experience as technology parity is reached
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Life Insurance – industry finding its feet and consolidating positions in the customer satisfaction stakes
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2021 – Short-term insurers face increasingly critical customers as loyalty and perceived differentiation take a nosedive in post-Covid economy
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Customer Satisfaction and Loyalty of Medical Scheme Members on Six-year Low
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COVID-19 LOCKDOWN SURVEY: Insights into what South Africans think, feel and worry about most as 2021 draws to a close
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2021 – Short-term insurers manage to navigate through COVID-19 uncertainty and meet higher customer expectations
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News Stories

South Africa’s best and worst banks, according to customers
Branding your customer’s experience requires creativity… not just consistency
COVID-19 Lockdown Survey: Insights Into What South Africans Think, Feel And Worry About Most As 2021 Draws To A Close
The best and worst municipalities in South Africa’s biggest cities
The best and worst medical aids, according to South Africans
South Africa has a new favourite mobile service provider – which could change the game for MTN and Vodacom
Best life insurance providers in South Africa – according to Consulta
Short-term insurers manage to navigate through COVID-19 uncertainty and meet higher customer expectations

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