Insights

Read the latest articles​

LGE 2021 | Index shows that trust in metros to deliver basic services has dropped: Natasha Doren

Click here to watch the video 

Read More →

The Best Banks (According to Customers) | South Africa | 2021

South Africa’s Banks Ranked According to Customer SatisfactionR1 000 Takealot Voucher: Click here to watch the video

Read More →

Yilungelo Lakho | 14 September 2021

According to Consulta’s research report on municipalities, Citizen satisfaction and trust in their local municipalities remains extremely low. Our guests Ine… Click here to watch …

Read More →

Consulta – According to the South African Customer…

According to the South African Customer Satisfaction Index for banking, conducted by research group, Consulta, Capitec remains the bank with the most… Click here to …

Read More →

How SA’s coping with the lockdown in terms of their work and home lives

Over a thousand South Africans have been surveyed to find out how they’re coping with the lockdown in terms of their work and home lives. …

Read More →

Latest Media Releases

Big 5 Banks under pressure to differentiate on customer satisfaction and experience as technology parity is reached
Download release
Life Insurance – industry finding its feet and consolidating positions in the customer satisfaction stakes
Download release
2021 – Short-term insurers face increasingly critical customers as loyalty and perceived differentiation take a nosedive in post-Covid economy
Download release