Providing Credible, Actionable Insights to inform Decision Making
Our clients benefit from
A trusted partner in market research, understanding, and mapping your stakeholder landscape. Using industry-leading research methodologies to distill data into actionable insights. Our commitment to delivering value beyond expectation and increasing predictability of success in an ever-changing business environment.
We have a constant drive for the next new, best and most important aspect of our industry, always striving to be at the forefront in what we specialize. People with that kind of an approach, with a natural inclination to improve, make an excellent team of like-minded people focused on bettering your business.
Our Insights Tools
Consulta’s expert team comprises researchers, psychologists, marketers and statisticians. Their aim, via custom designed marketing research solutions, methodologies, analytics and proprietary tools, is to unearth relevant, actionable insights that will enable you to transform your business.
Aligned with the American Customer Satisfaction Index, SAcsi is an independent national benchmark of customer satisfaction with the quality of products and services available to consumers in Africa.
We broaden your company’s understanding of your own data through robust statistical models which enhance the insights already gained about your customers… unearthing deeply hidden treasures.
Being able to effectively measure customer satisfaction requires that we harness technology to be able to serve your needs in understanding your customer’s experience from beginning to end.
Our Data Solution has 90 call-center agents and over 200 fieldworkers who conduct face-to-face interviews countrywide, as well as an African fieldwork force that conducts surveys in 12 African countries in their native languages.
Traditional mystery shopping research has its problems. Consulta has a better way, allowing you to truly understand what your customers are experiencing
We establish, develop and maintain brand communities gaining insights through best-in-class models, ensuring engaged employees and helping to turn customers into confidants.