Providing Credible, Actionable Insights to inform Decision Making
Our clients benefit from
We deploy leading-edge tools and models to get to the heart of the root cause insights you need.
You get not just information about your business and customers but real guidance on how to take those next important steps.
End-to-end support every step of the way making sure that the things you need to change actually happen.
Sometimes insight is not enough. Consulta makes the process of transitioning your business real.
About
A trusted partner in market research, understanding, and mapping your stakeholder landscape. Using industry-leading research methodologies to distill data into actionable insights. Our commitment to delivering value beyond expectation and increasing predictability of success in an ever-changing business environment.
We have a constant drive for the next new, best and most important aspect of our industry, always striving to be at the forefront in what we specialize. People with that kind of an approach, with a natural inclination to improve, make an excellent team of like-minded people focused on bettering your business.
Our Insights Tools
Consulta’s expert team comprises researchers, psychologists, marketers and statisticians. Their aim, via custom designed marketing research solutions, methodologies, analytics and proprietary tools, is to unearth relevant, actionable insights that will enable you to transform your business.
SA-csi
Aligned with the American Customer Satisfaction Index, SAcsi is an independent national benchmark of customer satisfaction with the quality of products and services available to consumers in Africa.
- Impact on business performance
- Scientific, predictive model
- Outcome
- Sustainable competitive advantage
Advanced Analytics
We broaden your company’s understanding of your own data through robust statistical models which enhance the insights already gained about your customers… unearthing deeply hidden treasures.
Technology Solutions
Being able to effectively measure customer satisfaction requires that we harness technology to be able to serve your needs in understanding your customer’s experience from beginning to end.
Data
Our Data Solution has 90 call-center agents and over 200 fieldworkers who conduct face-to-face interviews countrywide, as well as an African fieldwork force that conducts surveys in 12 African countries in their native languages.
Mystery Shopping
Traditional mystery shopping research has its problems. Consulta has a better way, allowing you to truly understand what your customers are experiencing
Community
We establish, develop and maintain brand communities gaining insights through best-in-class models, ensuring engaged employees and helping to turn customers into confidants.
What Our Customers Have to Say
Getting credible, actionable insights is easy
Tell us about your business and your needs.
Create a roadmap
We provide a detailed prioritized roadmap of how to get there.
Get actionable insights
We guide your transformation every step of the way.
